Is Mass Chatter Photo Utility really free? +
Yes, Mass Chatter Photo Utility is completely free forever on Salesforce AppExchange. There are no subscriptions, no credits to purchase, and no order forms. Install it directly and use all features at no cost.
How do I select which users to update? +
You can select users by their Salesforce User ID, by username, or by filtering on any field available in the User Object. This gives you complete flexibility to target a specific department, role, or user group without needing custom reports or exports.
Can I upload both profile photos and banner photos? +
Yes. Mass Chatter Photo Utility handles all three types of Chatter images: profile photos, banner photos, and the removal of either. Each operation can be applied to multiple users at once in a single batch action.
How do I download Chatter photos? +
Select the users whose photos you want to download, then use the Download operation in the app. The tool packages all selected profile photos into a single ZIP file that you can save to your local machine. This is useful for backups, migrations, or audits.
What happens when I remove a photo? +
When you remove a Chatter profile or banner photo using the app, the user's image is cleared and replaced with the Salesforce default image. This is the standard Salesforce default avatar and is applied instantly across all selected users.
Which Salesforce editions does it support? +
Mass Chatter Photo Utility is a 100% native Salesforce application and works across all major Salesforce editions including Professional, Enterprise, Unlimited, and Developer editions. It runs entirely within your Salesforce org with no external servers involved.
How do I configure the app after installation? +
Follow the configuration guide available on Freshdesk to set up the app after installation. The guide walks you through permission assignments and any initial setup steps your Salesforce admin needs to complete before the app is ready to use.
Is there a limit to how many users I can update at once? +
Mass Chatter Photo Utility is designed for bulk operations. Refer to the User Guide on Freshdesk for details on any batch size considerations and best practices for large-scale operations within your Salesforce org's governor limit context.
